Legal Notice
Name of Company
Beyond Boundaries is a trading name of Adventure Lifesigns Limited
Registered Office
The Kiln, Grange Road, Tongham, GU10 1DJ
Contact Details
+44 (0) 1483 810785
Company Registration No.
4091767
VAT No.
770681808
Regulatory Authority
LOtC, EPA, AALA
Privacy Policy
Beyond Boundaries (a division of the Lifesigns Group) appreciates the importance of keeping personal information private and protected for everyone associated with the organisation. This includes participants attending training programmes, Lifesigns Group employees, and those who support the organisation.
You can be assured that we do our utmost to ensure that your personal information is secure in order to maintain your confidentiality. All our data is held in accordance with ISO 27001. As you would expect, we adhere to the provisions of the Data Protection Act 1998 and the General Data Protection Regulations 2018, which gives you control over the information we store about you, and how we contact you.
We will only use your information so we can communicate information to assist in your or your child's participation in a Lifesigns Group programme and to tell you about activities which may be of interest to you.
This statement explains how we achieve these goals and gives details of our privacy practices, including what information we collect and across all our other services. It also outlines how the information will be used and/or disclosed, and rights with respect to our collection and use of personal data.
By using our services and providing us with your personal information, you are accepting the practices described in this Privacy Statement.
GENERAL
We collect your personal information because it helps us to support our centres, groups, and participants undertaking our programmes. Additionally, it allows us to invite you to fundraising initiatives and to benefit from commercial special offers. It also enables us to give you convenient access to our online services and support mechanisms. In addition, personal information helps us to continue to develop and improve the way the Lifesigns Group operates and supports its participants.
WHAT INFORMATION THE LIFESIGNS GROUP COLLECTS
There are two types of information you provide us with when using our services:
- Personal information provided when completing fields on our websites
- Information collected by us as you interact with our services
The information is used to provide you with a service at your request, to answer an enquiry, or as part of our fundraising and commercial programmes. We may ask you to provide us with personal information on a voluntary basis in certain areas of our services. This information will be used for the purposes outlined at the time of collection.
PROGRAMME DELIVERY
We keep records of your activity on our websites to help us understand your interaction with our systems so we can make it a more effective tool for you and other clients. Information on ethnicity and disability may be collected and used anonymously for statistical purposes by the Lifesigns Group to ensure we are making the Lifesigns Group accessible to all and used locally to help meet your or your child's personal needs. We also collect the email address of the parents and/or guardians of our participants to keep them informed during the programme and to aid support of their young person during this process. This can be opted-out of at any point.
The Lifesigns Group newsletters and other operational emails are essential communications containing vital updates and useful programme information. Therefore, all participants and adults involved in delivering the programme will receive communications appropriate to their roles within the programme. Adults can determine the frequency of the message/alert summary emails by contacting our office.
We may also send you information about the programme and changes to the Lifesigns Group and other programme-related services from time to time. You can opt out of this at any time by contacting our office.
COMMERCIAL OFFERS
We have a range of promotional opportunities, specially negotiated offers, free prize draws, privilege discounts, and information from the Lifesigns Group and our partners that we will share from time to time. Your personal information will not be passed onto these partners unless you have given us permission to do so.
If you do not want to receive promotional emails from us relating to the above, please reply to our emails and we will remove you from our mailing lists. We may use some information that we hold about you, for example your age, what programme you are doing, and whether you have opened and clicked through previous emails to help us send the most relevant information to you.
FUNDRAISING OPPORTUNITIES
For fundraising opportunities, we collect personal information when you ask about our activities over the phone, in person, by letter or in email, when you register with us for an event, make a payment, or otherwise give us your personal information. We use this information to provide you with the information, services, or products requested by you, process donations you have made, inform you of changes to our service and policies, to claim your Gift Aid donation, send you communication that includes information about our campaigns, volunteering and fundraising activities, and to detect and reduce fraud and credit risk.
PROFILING
Through monitoring your interest in our range of products and services, we will create a profile of your preferences so that any contact we have with you is appropriate, relevant, and timely. We may make use of additional information about you when it is available from external sources to help us to do this effectively. This activity is done to understand our audiences, helping us to limit our communications only to those who are interested in our programmes and have the means to support us.
WHO HAS ACCESS TO YOUR INFORMATION?
The Lifesigns Group will not provide any information collected that personally identifies you to any other company or organisation, unless it is required to do so by law, Court Order by other Government or law enforcement authorities, or as described in this Privacy Statement.
Data collected on our websites is shared with the relevant Licensed Organisation and Lifesigns Group office, as a necessity to enable people to complete their specific programme, achieve their aims, and for Lifesigns Group staff to manage programmes effectively. Participant personal information is never shared with other participants.
We may pass your information to our trusted third-party service providers and other associated organisations who are authorised to work on our behalf, for example to process payments and send you mailings. We disclose only the personal information that is necessary to deliver the service. In circumstances when you have requested a certain product, we will send your data to fulfilment houses. We have a written agreement with all fulfilment houses that all data is destroyed after use. We do not store credit card details and we only share customer credit card details with our agencies involved in processing payments.
USE OF COOKIES
As is standard practice on many websites and online services, Lifesigns Group online services use ‘cookies’ and other technologies to help us understand which parts of our services are the most popular, how visitors interact with our services, and the length of time they spend viewing our pages. We also use cookies and similar technologies to determine if our online advertising is bringing people to our resources, services, other online training, and downloads. We use cookies and other technologies to study traffic patterns and the effectiveness of our participant and network communications. We also use cookies to customise your experience and improve our services.
If, however, you prefer not to enable cookies, you can disable them on your computer. Please note that certain features of the Lifesigns Group website may will not be available once cookies are disabled.
As is true of most websites, we gather certain information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information, which does not identify individual users, to analyse trends, administer the site, track users’ movements, and gather statistical information about our user base as a whole. In some of our email messages we use a ‘click-through URL’ linked to content. When a customer clicks one of these URLs, they pass through our web server before arriving at the destination web page. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our communications. If you prefer not to be tracked simply avoid clicking text or graphic links in the email or website.
EXTERNAL LINKS
The Lifesigns Group online services provide links to various websites that we do not control, as well as to websites of our partners and supporters. When you click on one of these links, you will be transferred out of our websites and connected to the website of the organisation or company that you have selected. Even if an affiliation exists between our websites and a third-party website, we exercise no control over linked sites and are not responsible for the privacy practices of other organisations and their websites. Each of these linked sites maintains its own independent privacy and data collection policies and procedures. If you visit a website that is linked to our site, you should consult that site’s privacy policy before providing any personal information. This Privacy Statement applies solely to the information gathered by the Lifesigns Group.
YOUR RIGHTS
All programme emails and information are compulsory for all participants undertaking their Lifesigns Group programmes and for all adults supporting them. This is to ensure everyone receives consistent information throughout the programme. If you do not wish to receive communications that are non-programme related you can opt-out at any time by contact our office.
Although every reasonable effort has been made to ensure that the information the Lifesigns Group provides is accurate at the time of publication, audiences who rely on any information do so at their own risk. The Lifesigns Group does not warrant its accuracy and disclaims any liability to any third party anywhere in the world for any injury, damage, loss, or inconvenience arising as a consequence of any use of or the inability to use any information on the Lifesigns Group’s website and other communications to the fullest extent permitted at law.
ACCESS AND CORRECTION
You have a right to know about the personal information that the Lifesigns Group holds about you and to receive a copy of that information provided upon request. You also have a right to correct, amend, or delete the information that the Lifesigns Group holds about you if it is incorrect. If you wish to exercise these rights. please contact our Compliance Officer by post or email.
SECURITY
We take all reasonable safeguards to keep your personal information as secure as possible. In addition to a rigorously enforced data handling policy, all our staff members are made aware of their obligations to keep information for authorised use only. Of course, no technology is fail-safe, however we have made every reasonable effort to keep our systems up to date with the relevant protocols.
All personal data should be accessible only to those who need to use it. A judgement should be based upon the sensitivity and value of the information in question. We always consider keeping personal data:
- computerised data is stored on network servers and password-protected databases, not on local systems, and have suitable security access levels determined, applied and monitored
- particular care is taken of portable ICT equipment, memory sticks, etc. which are password protected and encrypted to prevent unauthorised access
- sensitive personal data is not kept on memory sticks or routinely taken from the Lifesigns Group premises on any form of removable media
The security measures that we have put in place ensure that:
- only authorised individuals can access, alter, disclose, or destroy personal data
- those authorised individuals only act within the scope of their authority
- if personal data is accidentally lost, altered, or destroyed, it can be recovered to prevent any damage or distress to the individuals concerned
FUTURE POLICY
We may need to update or modify this Privacy Statement at any time, and modifications are effective upon being posted on the Lifesigns Group website. You are responsible for reviewing this privacy statement periodically to ensure that you are aware of any changes to it.
CONTACTING THE LIFESIGNS GROUP
If you have any questions about this Privacy Statement, the privacy practices of the Lifesigns Group, or if you want to exercise any of the rights that you are given under this Privacy Statement you can contact our Compliance Officer using the following information:
The Lifesigns Group, The Kiln, Grange Road, Tongham, GU10 1DJ